SOM Zoom Support | School of Medicine IT

The Zoom video conferencing service is provided by 黑料网 and is available to all School of Medicine users. 黑料网 Onyen owners can access their account by logging in with their Onyen and password.

黑料网 Health employees should follow 黑料网 Health guidelines. All clinical care activities should only use 黑料网 Health tools that are subject to the guidance of 黑料网 Health. Please contact 黑料网 Health Information Services Division (ISD) at for technical assistance.

HIPAA-Enabled Accounts

SOM affiliates are automatically placed in a HIPAA-enabled Zoom account which is approved by 黑料网 for use with Protected Health Information (PHI). Please refer to at 黑料网 for more information.

If you are unsure if your use is authorized, please visit the website and click the Need more information? button for assistance and guidance.

The differences between the HIPAA-enabled and main campus Zoom accounts include:

Zoom HIPAA-enabled cloud recordings do not copy into Panopto. Those recordings can be downloaded from Zoom cloud and uploaded into Panopto. Please note Panopto cannot store or stream recordings with PHI, even with patient authorization. Please also see Downloading Zoom Recordings below.
Zoom scheduling-delegates and meeting alternate hosts must be in the same Zoom account group.

If you have a valid business reason for switching to the main campus account and your job does not involve handling PHI, you can submit a request to the main campus ITS Zoom team for review at .

If you are not sure which account type you have, you can check your page. If the Account Name is HIPAA, you are in the HIPAA-enabled account. If the Account Name is University of North Carolina Chapel Hill, you are in the main campus group.

Downloading Zoom Recordings

Zoom cloud recordings are automatically deleted after 30 days, regardless of which type of account you have. Zoom recordings can be downloaded by logging into your account with your Onyen and password, clicking Recordings on the left-side menu, clicking the three dots to the right of your recording, and clicking Download. If multiple files download, the .mp4 file is your recording.

Please note the following when downloading Zoom recordings:

Recordings with PHI must be downloaded to a School of Medicine managed computer that meets the鈥�.
It is recommended that downloaded recordings with PHI be uploaded to a vetted and approved storage platform (e.g., OneDrive, Teams) and then deleted from your local computer.
For users who need to share recordings with PHI, please see Platforms Approved for Sharing PHI on our Video Conferencing Guidelines page. Please also refer to for more information.
Downloaded recordings with no PHI can be uploaded to鈥疨anopto for streaming. Panopto cannot store or stream recordings with PHI, even with patient authorization.

If you have questions or need support with this process, please visit our Video Conferencing homepage and click the Request Help button.

Download the Zoom App

You can download the Zoom app onto a 黑料网-managed device from Software Center on your PC. You can also download the app from the homepage by clicking Download Client at the bottom of the page.

Once the app is installed, sign into your 黑料网 Zoom account using SSO (do not sign in with an email address). Please refer to our 黑料网 Zoom Sign In guide for more information.

Zoom Plugin for Outlook

The Zoom plugin for Microsoft Outlook allows you to schedule meetings in Outlook. You can also start Zoom meetings from Outlook. Please see the Zoom Support and pages for more information.

Recommended Zoom Security Settings

Please review your 黑料网 Zoom settings on your page by clicking Settings on the left-side menu and clicking the Meeting tab at the top.

We recommend updating the default Zoom account settings to the following:

Security
- Toggle OFF 鈥淲aiting Room鈥�
- Toggle ON 鈥淩equire a passcode when scheduling new meetings鈥�
- Toggle ON 鈥淩equire passcode for instant meetings鈥�
- Toggle ON 鈥淩equire passcode for Personal Meeting ID (PMI)鈥� (optional)
Schedule Meeting
- Toggle ON 鈥淎llow participants to join before host鈥�
  - Specific time setting is optional
In-meeting (Basic)
- Toggle ON 鈥淐o-Hosts鈥�
- Toggle ON 鈥淢eeting Polls/Quizzes鈥�
- Screen sharing 鈥� Who can share? > All Participants
- Toggle ON 鈥淣on-verbal feedback鈥� (optional)

Limiting Access to Your Meeting

Require a Password When Scheduling New Meetings: This setting is enabled by default for most School of Medicine accounts. Previously scheduled meetings may not have this setting enabled. Users should manually add passwords to those.
Only Authenticated Users Can Join Meetings: When this setting is enabled, only attendees with a 黑料网 Zoom account will be able to join your scheduled. Please note, if your meetings require attendees who are outside 黑料网 and do not have a Onyen, do not enable this setting.
Waiting Room: This setting can be enabled when scheduling meetings or during meetings. The host needs to monitor the waiting room at the start and during the meeting to let attendees join.
Join Before Host: Disabling this setting prevents attendees from joining until the host has started the meeting. This can be enabled in your account settings or when scheduling meetings.
Lock Meetings: This setting prevents anyone joining an active meeting you are hosting. This can also be enabled during a meeting from the security menu.
Remove Participants: When enabled, the host can remove participants from meetings through the Security or Participants menus.

Limiting Attendee Features

After enabling your access-limiting settings above, you can also limit the features and controls attendees have access to. This is especially useful for public or high-attendance meetings.

Only Host Share: You can disable content sharing for participants in your account settings or when scheduling a meeting. During the meeting you can make participants a co-host if they need to share.
Mute All: You can mute all participants without having to mute each individually. This is useful for large meetings.
Do Not Allow Participants to Unmute: During a meeting you can disable participants鈥� ability to unmute themselves.
Participant Video: You can disable host and participant cameras when scheduling meetings so participants and cohosts do not show in the meeting.
Disable Chat: You can disable the chat feature during meetings if you do not want your participants to chat.

Questions and Support

For questions or support, please go to the Video Conferencing homepage and click the Request Help button. You can also find helpful how-to information on the page.