Darla worked for 15 years as a high school science teacher and school administrator before embarking on a career in audiology. Darla enjoys working with older adults to improve their ability to communicate with family and friends. Additionally, she has a passion for helping patients with chronic dizziness and vestibular dysfunction. Outside of audiology, she enjoys running, reading, gardening, and spending time with her family and friends.

Our parking lot was recently repainted at our Chapel Hill location, so there are multiple spots marked “reserved for 6015.” These spots are for you!��The ������ Hearing and Communication Center is part of the 6015 building. Please use these spots, and any others in front of our building, when coming in for an appointment with us.

Our business hours are 8am to 4pm Monday through Friday, with a lunch hour between noon to 1pm. If you are arriving to our Chapel Hill location for a 1pm appointment and no one is at the front desk to greet you just yet, please have a seat in our waiting room, and a patient care coordinator will arrive soon to check you in.

We have multiple providers to better serve you!
Schedule your routine hearing aid cleaning appointment with our certified audiology assistant, Hannah Simon, BA, COHC. Hannah has over 6 years of experience troubleshooting and cleaning hearing aids at the ������ HCC.

Did you know we have multiple locations?
To schedule at any of our locations, please call or email our schedulers at: (919) 445-6744 or ������-HCC@med.unc.edu

Main Clinic Location
6015 Farrington Road, Ste 103
Chapel Hill, NC 27514

Orange County Sportsplex Location
101 Meadowlands Drive
Hillsborough, NC 27278

Seymour Center Location
2551 Homestead Road
Chapel Hill, NC 27516

Yours in Better Hearing,
The ������ HCC Team

We are making some changes in our clinical policies to better serve you and enable our team to always be able to offer the most expedient service, whether on the phone or in person.

Hannah Simon, Audiology Assistant, has been a vital part of our team for the past six years. Hannah has a B.A. in Speech and Hearing Sciences and a Minor in Linguistics from Cleveland State University. She began with us as a Patient Care Coordinator in 2017 and stepped into a dual role by becoming our Audiology Assistant in 2019.

Hannah is a Certified Audiology Assistant with the NC BOESLP/A and a Certified Occupational Hearing Conservationist. Hannah has amazing skills when it comes to troubleshooting hearing aids, solving Bluetooth problems, and ensuring that your hearing aids are working at their best.

Hannah now has dedicated patient appointment times to see you. This will enable her to continue in this dual role and not sacrifice patient care while simultaneously keeping our front desk operations running smoothly.

What does this mean for you?��We are moving to an appointment-based system now if you need hearing aid troubleshooting, Bluetooth/phone pairing assistance, or an in-office repair. Please call us at 919-445-6744 (or email ������-HCC@med.unc.edu) and we will find a time for you on the schedule.��The HCC will no longer be accepting on-the-spot walk-ins.��We appreciate your patience and grace as we transition to this new system.

What if I have an emergency?��If you have an emergency, you can still drop off your hearing aid(s) but we can no longer troubleshoot your hearing aid(s) in the moment if you arrive without an appointment. We will of course still do everything we can to have a quick turnaround and be thorough. Our 4th year doctoral extern, Jamie Carroll, and our Graduate Assistants, Sydney and Nicole, will continue to help process any hearing aids that are dropped off and we will contact you for pick up as soon as they’re ready. Our goal of exemplary patient care is still the same – it’s just by appointment now.

What if I need supplies, can I just stop by?��It is still extremely helpful for you to call us to let us know what you need before you stop in. We cannot always step away from the desk to retrieve these items if you just pop in. Additionally, sometimes we are out of stock. By calling us first, we can be sure we have what you need and get it ready. Additionally, we can mail your supplies to you and save you the trip.

What if I get voicemail when I call?��Sometimes our front desk team is in the process of checking people in and out, as well as handling multiple phone calls, so your call may go to voicemail. Don’t be dismayed – we listen to all our messages. If you get voicemail when you call, please leave a detailed message and we will call you back. Even if it’s after hours, we will get your message on the next business day and return your call. Alternatively, you may email requests to ������-HCC@med.unc.edu.

With the holiday season upon us, please think ahead if you need supplies before you travel or if you need a hearing aid check-up. Please give us a call (or email) to ensure that you have everything you need to have the best communication possible with your friends and loved ones during the holiday season.

Thank you again for your continued support of our non-profit training clinic.

Yours for better hearing,

Stephanie Sjoblad, Au.D.
Clinic Director
Professor

1. Wear your hearing aids during the day for at least 6 hours every day and charge them every night.

2. Don’t let your hearing aids go completely dead. A “deep discharge” of the lithium ion battery can shorten its overall lifespan.

3. The same goes for your charger. If it has an on-board battery, avoid letting it go completely dead.

4. Use the charger cable and wall plug that was��originally provided by the hearing aid manufacturer. Many of these hearing aid chargers have a voltage regulator in the plug. Using a different cable or wall plug can cause problems later.

5. Plug the charger plug directly into a wall outlet, not an extension cord or a USB port.

6. Lithium ion batteries in hearing aids last about 3 years on average before needing to be replaced. If your hearing aids aren’t lasting more than 6 hours on a single charge, then call our office to schedule a troubleshooting appointment.

Need a new cable or wall plug from your hearing aid manufacturer? Call us at (919) 445-6744 to have your audiologist order a new set.*

*fees may apply for hearing aids��out-of-warranty

Stay on the lookout for an announcement in the coming weeks about our next Better Hearing Webinar on Wednesday June 7, 2023 at 4:00 PM ET on Zoom.

Yours in Better Hearing,
The ������ HCC Team

She is a licensed audiologist in North Carolina and is a member of the American Academy of Audiology and the American Speech-Language Hearing Association. Outside of audiology, she enjoys spending time riding horses, kayaking, golfing, and cheering for the Buffalo Bills. Welcome to ������, Dr. Roberts!

Jamie is originally from St. Johns, Michigan, but moved to Kalamazoo, Michigan to pursue both my bachelor and AuD degrees. She is a graduate student at Western Michigan University. She became interested in audiology because both her grandma and aunt have otosclerosis and wear hearing aids! When she is not in clinic, Jamie enjoys hiking, yoga, trying new recipes in the kitchen, and spending time with her friends and family.

Jamie will be part of the ������ HCC clinical team for the entire school year. We are so lucky to have her!